Unlock the transformative potential of tryvium, Microsoft Teams–based Cloud Contact Center solution built to supercharge your support operations and elevate both employee and customer experiences. tryvium is an engineered microservices platform that delivers real modularity–there is easy scalability, on-demand feature adoption and flexibility being customized without impacting current workflows. Driven by AI, the platform transforms the approach to support provision with intelligent self-service, automated seamlessly, and agent-assist solutions, which guarantee speed, consistency, and high-quality service delivery. Contact center is made smarter, agile and future-ready with deep, actionable insights and real-time analytics, which drive continuous optimization, increase satisfaction and deliver measurable business impact.
tryvium unifies communication, automation, and intelligence in a Microsoft Teams Contact Center platform, powered by Agentic AI to deliver faster, seamless and hyper-personalized experiences.
CLOUD-BASED CONTACT CENTER
Trusted by global brands, we help organizations unlock smarter workflows, accelerate service delivery, and drive deeper customer connections. Transform your contact center into a future-ready CX powerhouse and experience measurable impact from day one. Your next era of customer experience begins with tryvium.
COPILOT AUTOMATION
Microsoft’s innovative tools offer a comprehensive solution for IT service desks. Copilot’s AI –powered orchestration streamlines operations, Power Automate automates tasks, and tryvium enhances customer engagement. Together, they empower IT teams to deliver efficient, secure, and customer-centric support.
Lightning-Fast Implementation: Launch tryvium in weeks with minimal setup requirements, ensuring a swift transition and quicker time-to-value.
Robust Integrations: Simplify operations with over 100 native integrations to top ITSM platforms such as Salesforce, ServiceNow and Zendesk, enhancing workflow continuity and service delivery.
Continuous Innovation: Get instant support for your customers, immediate answers for agents, and real-time insights for leaders, all powered by AI. Adapting to AI-generated responses derived from historic conversation data or your trusted knowledge base.
With tryvium, not only do you equip your team to deliver the modern experiences users demand, but you also position your organization to realize significant returns on investment through streamlined operations, strategic resource utilization, and continuous service enhancement.
HOW WE IMPACT
tryvium’s intelligent routing engine leverages AI and machine learning to analyze user queries and route them based on priority, intent, language, sentiment, abrupt disconnects, anomaly and sentiment.
Prebuilt virtual assistant delivers near human conversational. Easily train it with your FAQs & knowledge for personalized responses. Built-in translation removes language barriers. Connect FAQs & SharePoint for a comprehensive knowledge base.
Agents work in Microsoft Teams to provide chat, voice, video support leveraging Microsoft Teams collaboration tools. Integrated knowledge base & ITSM empower agents with right info for all tickets. AI agent assistance & language translation improves efficiency.
Instantly configure bots, add/remove agents, and set up queues & skills. Save supervisors 30-40% of time for effortless scaling & achieving SLAs.
Monitor conversations in real-time with chat monitoring. Get notified of negative sentiment and priority users in queues. Reduce churn and conflicts with actionable insights.
tryvium has in-built integrations with Dynamics, SNOW, BMC Remedy, Ivanti, Cherwell, Salesforce, Zendesk and more.
Who we impact
Our platform offers a comprehensive suite of features that you can configure to fit your specific needs. Leverage built-in AI to automate tasks, personalize interactions, and streamline customer journeys.
Realtime Sentiment Alerts, Personal Data Masking, Bad Language Alert, Threshold based SLA Alerts, Detect Anomaly in tickets and user contacts
Get a unified view, save time, and reduce admin effort by connecting tryvium with your ITSM, existing tools, and infrastructure. Enabling to deliver seamless omnichannel customer journeys with ease.
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