Empower Smarter, AI-Driven Customer Experiences
with tryvium

Name: tryvium | Contact Center AI Solutions
Brand: tryvium
Rating: 4.8 (220 reviews)

Unlock the transformative potential of tryvium, Microsoft Teams–based Cloud Contact Center solution built to supercharge your support operations and elevate both employee and customer experiences. tryvium is an engineered microservices platform that delivers real modularity–there is easy scalability, on-demand feature adoption and flexibility being customized without impacting current workflows. Driven by AI, the platform transforms the approach to support provision with intelligent self-service, automated seamlessly, and agent-assist solutions, which guarantee speed, consistency, and high-quality service delivery. Contact center is made smarter, agile and future-ready with deep, actionable insights and real-time analytics, which drive continuous optimization, increase satisfaction and deliver measurable business impact.

Trusted by leading brands Across the globe

CLOUD-BASED CONTACT CENTER

Power Next-Level CX and Smarter Interactions

Trusted by global brands, we help organizations unlock smarter workflows, accelerate service delivery, and drive deeper customer connections. Transform your contact center into a future-ready CX powerhouse and experience measurable impact from day one. Your next era of customer experience begins with tryvium.

COPILOT AUTOMATION

Copilot, Power Automate and tryvium: Your IT Service Desk Boosters

Microsoft’s innovative tools offer a comprehensive solution for IT service desks. Copilot’s AI –powered orchestration streamlines operations, Power Automate automates tasks, and tryvium enhances customer engagement. Together, they empower IT teams to deliver efficient, secure, and customer-centric support.

Lightning-Fast Implementation: Launch tryvium in weeks with minimal setup requirements, ensuring a swift transition and quicker time-to-value.

Enhanced ROI: Benefit from our cost-effective, pay-as-you-go pricing model. Maximize your existing Azure infrastructure investments to amplify returns without substantial upfront costs.

Dynamic Scalability: Adapt to evolving business needs with ease. Update your agent capabilities and expand features instantly, ensuring your contact center always meets demand without delay.

In-Depth Insights: Harness real-time analytics to enhance agent productivity and customer interactions. Pinpoint opportunities for automation and continuous improvement, driving efficiency and better decision-making.

Robust Integrations: Simplify operations with over 100 native integrations to top ITSM platforms such as Salesforce, ServiceNow and Zendesk, enhancing workflow continuity and service delivery.

Continuous Innovation: Get instant support for your customers, immediate answers for agents, and real-time insights for leaders, all powered by AI. Adapting to AI-generated responses derived from historic conversation data or your trusted knowledge base.

With tryvium, not only do you equip your team to deliver the modern experiences users demand, but you also position your organization to realize significant returns on investment through streamlined operations, strategic resource utilization, and continuous service enhancement.

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HOW WE IMPACT

Achieve 4x ROI with tryvium

Boost Customer Service Efficiency with AI-Powered Routing and Agent Support

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AI-Driven Routing: Get Users to the Right Agent – Fast

tryvium’s intelligent routing engine leverages AI and machine learning to analyze user queries and route them based on priority, intent, language, sentiment, abrupt disconnects, anomaly and sentiment.

150+ prebuilt use cases

Empower Self-Service & Reduce Costs with Virtual Assistant

Prebuilt virtual assistant delivers near human conversational. Easily train it with your FAQs & knowledge for personalized responses. Built-in translation removes language barriers. Connect FAQs & SharePoint for a comprehensive knowledge base.

Deflect - 45% of tickets

Boost Agent Efficiency by 50% with tryvium's Microsoft Teams-Based Agent Console

Agents work in Microsoft Teams to provide chat, voice, video support leveraging Microsoft Teams collaboration tools. Integrated knowledge base & ITSM empower agents with right info for all tickets. AI agent assistance & language translation improves efficiency.

Advanced Admin Console:
Manage Everything in Minutes

Instantly configure bots, add/remove agents, and set up queues & skills. Save supervisors 30-40% of time for effortless scaling & achieving SLAs.

Supervise in Real-Time with actionable insights

Monitor conversations in real-time with chat monitoring. Get notified of negative sentiment and priority users in queues. Reduce churn and conflicts with actionable insights.

PowerBI Integration

Integration

tryvium has in-built integrations with Dynamics, SNOW, BMC Remedy, Ivanti, Cherwell, Salesforce, Zendesk and more.

Who we impact

Empower Every Interaction

A Streamlined Experience for Agents, Supervisors & Customers

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Build Your Ideal Customer Journey: Customizable Features Powered by AI

Our platform offers a comprehensive suite of features that you can configure to fit your specific needs. Leverage built-in AI to automate tasks, personalize interactions, and streamline customer journeys.

Jenie – Conversational Virtual Assistant

Knowledge Bot, Guided Steps, End-Point Automation | Collect Feedback

Human Like Conversation

Natural Language understanding

Channels

Teams Chat, Teams Voice, Web Chat, SMS, WhatsApp for Business

Multi Lingual

Support for 100+ Languages, Real time chat translated to user language, Convert Language to stored chat transcript

Visual IVR

Configurable IVR menus, Instant Menu reflection on screen

Routing Capabilities

Round Robin, Priority Routing, Intent Based Routing

Collaboration

Conference with Multiple Agents, Screen share with user, Share Attachments, Chat to Voice Switch Chat back scheduling

Agent Console

User 360 Information, Manage Tickets, Agent Metrics Dashboard, Eliminates toggling multiple screens Snippets & Canned Messages

Advanced Management Console

User Mgmt, Bot Mgmt, Queue Creation, Skill Creation, Agent Mgmt, Real-time chat monitoring, Holiday Mgmt, Force Routing, Manage System Messages, Configurations

Reporting & Analytics

Real-time Dashboard, Downloadable & Scheduled Reports, Metrics Dashboard, Sentiment Analysis

Notifications and Alerts

Realtime Sentiment Alerts, Personal Data Masking, Bad Language Alert, Threshold based SLA Alerts, Detect Anomaly in tickets and user contacts

Unifying your favourite tools into one intelligent platform

Get a unified view, save time, and reduce admin effort by connecting tryvium with your ITSM, existing tools, and infrastructure. Enabling to deliver seamless omnichannel customer journeys with ease.

Latest Insights & Resources

Explore ebooks, guides, webinars, and use cases to learn how tryvium can help you:

Simplify Your CX Journey in Just 3 Steps

Discovery Call Schedule a discovery calls with our experts to discuss your needs and goals.

Solution Creation We'll work with you to design a customized solution tailored to your use case.

Implementation & Adoption Our team handles implementation, training, and ongoing support to ensure your success.

Complete CX Offerings

Empower Smarter, AI-Driven Customer Experiences with tryvium

Our Certifications

Recognitions We Value