tryvium excels in use case automation by integrating seamlessly with endpoint automation platforms, tailored to meet the specific requirements of clients. This integration allows tryvium to handle common or frequently contacted, repetitive tasks with ease, significantly reducing the workload on human agents. Provided these platforms offer API integration capabilities, tryvium can effortlessly automate processes, improving efficiency and ensuring consistent, accurate responses to recurring inquiries.

tryvium facilitates seamless management of end-user queries by providing real-time chat support directly within the familiar Microsoft Teams interface. This integration allows users to access help and resolve issues without leaving their preferred communication platform, enhancing convenience and productivity. Whether handling inbound inquiries or conducting outbound communications, tryvium ensures smooth, efficient interactions, improving overall user satisfaction and engagement.

tryvium delivers a true omni-channel experience by allowing end-users to initiate chats through any channel and seamlessly transition between them based on their needs, all while staying connected with the same agent. This ensures a consistent and uninterrupted support experience, regardless of whether users switch from web chat to social media, email, or another communication platform. By maintaining continuity and context across multiple channels, tryvium enhances user satisfaction and streamlines the support process.

tryvium offers end-users the flexibility to switch seamlessly between chat and voice, allowing them to transition from a chat conversation to a voice call or vice versa at any moment. This feature ensures that users can choose their preferred mode of communication based on their immediate needs, enhancing the overall user experience. By enabling effortless channel switching, tryvium provides a versatile and adaptive support environment that caters to diverse user preferences.

tryvium enables real-time face-to-face communication between agents and customers through an integrated video conferencing interface within the platform. This feature allows for more personal and engaging interactions, making it easier to resolve complex issues and build stronger relationships with customers. By incorporating video calling, tryvium enhances the support experience, providing a more comprehensive and effective communication solution.

tryvium employs voice biometrics to analyze a user's unique voice characteristics, such as pitch, tone, and cadence, for identification and security purposes. This advanced technology allows tryvium to authenticate callers accurately, ensuring secure access to sensitive information and services. Additionally, voice biometrics enable the personalization of interactions, as the system can recognize and adapt to individual users, providing a more tailored and efficient support experience.

tryvium's call conferencing feature allows multiple participants to join a single call, facilitating comprehensive discussions between agents, customers, and other stakeholders. This capability ensures that all relevant parties can collaborate in real-time, improving problem resolution and decision-making processes. By enabling seamless group conversations, tryvium enhances communication efficiency and supports more effective teamwork and customer service.

tryvium's call transfer feature allows for seamless handoff of calls from one agent to another, ensuring continuity of customer service. This capability enables smooth transitions without interrupting the customer experience, ensuring that queries are addressed by the most appropriate agent. By maintaining context and history during transfers, tryvium ensures that customers receive consistent and uninterrupted support throughout their interaction.

tryvium's screen sharing feature allows agents and customers to share their screens with each other during calls, facilitating visual guidance and demonstrations. This capability enhances the support experience by enabling agents to provide step-by-step instructions and resolve issues more efficiently. By allowing both parties to view the same content simultaneously, tryvium ensures clear communication and effective problem-solving.

tryvium's voicemail feature allows callers to leave voice messages when agents are unavailable to answer a call. These voicemails are transcribed into text, which can be integrated into workflow automations, ensuring that important messages are captured and processed efficiently. This functionality helps maintain continuity of service by allowing agents to follow up on missed calls and integrate voicemail content into their ongoing support activities.

tryvium's live agent routing feature ensures that sessions initiated by end-users are efficiently handed off to the most suitable agent based on their selected IVR option. The bot directs the session to an agent who is available and has the relevant skills to address the user's needs, optimizing the support process. This targeted routing improves response times and enhances the overall efficiency of customer service by connecting users with the right expertise.

tryvium's profile-based routing feature allows the bot to identify and analyze user profiles to prioritize routing effectively, eliminating the need for users to wait in a queue. By assessing individual user profiles, tryvium ensures that each user is connected directly to an appropriate agent based on their specific needs and history. This streamlined approach enhances the customer experience by providing faster, more personalized support and reducing wait times.

The language mentioned in the end-user profile can be obtained by tryvium to route the end user’s call or chat session to the specific skill group which offers support for that specific language without them having to choose the option manually from the IVR or VIVR options.

tryvium's profile-based region or country routing feature automatically detects the end-user's location and routes their call or chat session to the appropriate skill group without requiring IVR or VIVR selection. By leveraging the user's country or region information, tryvium ensures that the session is directed to agents who are specifically equipped to provide support relevant to that location. This automated routing enhances the efficiency of customer service, providing more relevant and timely assistance while reducing the need for additional navigation by the user.

During off-business hours, tryvium Bot routes chats to the designated skill group as specified by the admin. This ensures that even outside regular operating times, user inquiries are directed to an appropriate team or resource that can handle them effectively. By managing off-hours routing, tryvium maintains continuity of support and ensures that user needs are addressed promptly, regardless of the time of day.

With tryvium's holiday management feature, supervisors and administrators can schedule holidays and associate them with specific skill groups. This functionality allows the system to automatically notify end-users about queue status and availability during off-business hours or on holidays. By mapping holidays to skill groups, tryvium ensures that users are informed in advance about potential delays or changes in service availability, enhancing transparency and managing expectations effectively.

tryvium's sentiment-based routing leverages InteliSense to analyze the sentiment score of an end-user's previous chat. If the sentiment score indicates a negative experience, the system will route new interactions from that user to an agent with a high sentiment score, ensuring a more positive and effective support experience. This approach helps address user concerns more empathetically and improves overall customer satisfaction by connecting them with agents known for their positive engagement.

tryvium's skill level routing feature assesses the skills assigned to each agent to direct chats to the most qualified agent available. By evaluating the skill levels within each skill group, the system ensures that users are matched with the agent who has the highest expertise relevant to their needs. This targeted approach enhances the efficiency and effectiveness of support by leveraging the specialized skills of agents, leading to faster and more accurate resolution of inquiries. ​

tryvium’s best available agent routing, powered by the InteliSense component, identifies the most suitable agents who are not currently occupied with other chats. This ensures that end-users are connected with the best available agent based on real-time availability and skill alignment. By routing users to these agents, tryvium optimizes response times and enhances the efficiency of support, ensuring that each interaction is handled by an agent who can provide prompt and effective assistance.

tryvium's intent-based routing feature intelligently directs agent connect calls to the appropriate skill groups based on the issues identified during self-service chat conversations. By analyzing the content and context of previous interactions, the system ensures that users are automatically routed to the skill group best equipped to address their specific needs. This streamlined approach eliminates the need for users to manually select a skill group, improving the efficiency of support and enhancing the overall user experience.

tryvium’s load balancing feature routes inbound chat and voice sessions to agents based on their completion of previous sessions. The system ensures that the agent who completes their current session first is prioritized for new sessions, once all available agents have had their opportunity to handle incoming interactions. This approach helps evenly distribute workload among agents, optimizing resource utilization and maintaining a balanced and efficient support environment.

When an end-user's session with an agent unexpectedly disconnects due to connectivity issues or other reasons, tryvium, supported by InteliSense, facilitates reconnecting the user with the same agent. This ensures continuity and minimizes disruption by quickly reestablishing the session with the previously engaged agent, maintaining the context of the conversation and providing a seamless support experience.

When an end-user attempts to contact a live agent but autonomous bots are available for support, tryvium, guided by InteliSense, directs the user to the relevant autonomous bot. This routing ensures that users are efficiently connected with automated solutions that can address their needs, streamlining support and optimizing resource allocation. By leveraging autonomous bots, tryvium enhances efficiency and provides prompt assistance for common queries and tasks.

tryvium’s force routing feature allows Service Desk supervisors to direct chat sessions, both in self-service and in-queue, to a specific agent mapped within the system, provided the agent is available. This capability ensures that supervisors can override standard routing protocols to assign sessions to particular agents based on their expertise or availability, allowing for more controlled and customized management of support interactions. ​

tryvium bot supports routing chats to agents from other domains or tenants, as long as their tenant ID is manually configured by supervisors. This feature enables seamless collaboration across different organizational units or external partners, allowing agents from various domains to handle and respond to incoming chats effectively. By configuring tenant IDs, supervisors ensure that chat routing is accurately managed and integrated across different systems.

With the assistance of InteliSense, tryvium’s agent application provides a comprehensive Customer 360 view, offering agents complete visibility into customer information. This includes detailed insights into past tickets and issues for which the customer has received support. By consolidating this data, tryvium enables agents to deliver more personalized and informed assistance, enhancing the overall support experience and improving problem resolution efficiency.

tryvium’s Agent 360 feature offers a comprehensive dashboard that displays detailed information about agents, including their performance metrics. This centralized view allows supervisors and managers to analyze and assess agent performance effectively. By providing introspective insights into individual and team performance, the dashboard helps identify strengths and areas for improvement, facilitating more informed decision-making and enhancing overall team productivity.

NBO (Next Best Offer) and NBA (Next Best Action) are strategies used in marketing and customer relationship management to optimize interactions with customers. NBO suggests the most relevant product or service to offer to a customer based on their preferences and behavior, while NBA determines the most appropriate action to take to engage and retain the customer, such as providing personalized recommendations or addressing specific needs. These strategies leverage data analytics and machine learning to enhance customer experiences and drive business growth.

A personalized pitch or conversation is crafted specifically to address the unique interests, needs, preferences, or background of the individual or audience you are engaging with. Unlike generic approaches that apply broadly to everyone, a personalized pitch takes into account specific details about the recipient, allowing for more meaningful and relevant interactions. This tailored communication enhances the effectiveness of your message, making the recipient feel understood and valued, and ultimately fostering stronger relationships and better outcomes.

Ttryvium's instant language translation services empower agents to effortlessly communicate with end-users who speak different native languages. By providing real-time translation, tryvium ensures that language barriers are eliminated, allowing for smooth and effective conversations. This capability enhances the support experience by enabling agents to assist users from diverse linguistic backgrounds, ensuring clear and accurate communication across multiple languages.

tryvium's KB Assist feature enhances agent productivity by automatically identifying the end user’s issue and intent, and then listing the relevant articles from the mapped knowledge repository. By presenting agents with a curated list of Knowledge Base (KB) articles that match the identified intent, tryvium eliminates the need for agents to manually search for information. This streamlined access to pertinent resources allows agents to resolve issues more efficiently and accurately, improving both the speed and quality of customer support.

tryvium's canned messages feature is designed to assist agents, especially those who are not keyboard-savvy, in handling concurrent chat or chat and voice sessions. These preconfigured messages can be quickly deployed and customized with customer-specific information, enabling agents to respond promptly and accurately. By using canned messages, agents can maintain high levels of efficiency and consistency in their communications, ensuring that users receive timely and relevant responses.

tryvium's custom commands feature allows admins to configure predefined commands to perform small tasks, such as creating a meeting or ending a chat session. These commands can be tailored and set up through the Tryvium admin console, providing agents with quick and efficient ways to execute routine actions. By streamlining these tasks with custom commands, tryvium enhances agent productivity and simplifies the workflow.

tryvium's request-based end-user connect feature allows agents to proactively reach out to users who were unable to connect with them during peak hours. By using the date and time at which the users requested to be contacted back, agents can follow up and provide the necessary support. This ensures that all user inquiries are addressed, even if they couldn't be handled immediately, enhancing customer satisfaction and service continuity.

tryvium's ticket management feature enables agents to efficiently create, edit, update, and search service tickets through the Agent Context Window. This functionality allows agents to seamlessly manage support tickets, ensuring all relevant information is accurately recorded. The Agent Context Window also updates ticket notes in the Service Desk, ensuring that all actions and changes are documented and easily accessible for future reference. This integrated ticket management system enhances the efficiency and effectiveness of customer support operations. ​

In tryvium, an agent can act as a supervisor, gaining access to all system user functionalities except for initiating a chat as a customer. This role allows the agent to perform supervisory tasks such as managing agent performance, overseeing ticket handling, configuring settings, and monitoring overall system operations. By enabling agents to take on supervisory responsibilities, Tryvium ensures flexibility and efficient management within the support team. ​

Enhance remote collaboration with tryvium's secure screen sharing feature, integrated directly with Microsoft Teams. This capability allows agents and customers to share their screens during support sessions, facilitating real-time visual guidance, demonstrations, and problem resolution. By incorporating screen sharing, tryvium improves communication efficiency and effectiveness, providing a more interactive and engaging support experience.

Manage end-user queries seamlessly with tryvium's secure file sharing feature, integrated within the Microsoft Teams interface. This capability allows agents and customers to easily share documents, images, and other files during support sessions, enhancing communication and collaboration. By facilitating secure file exchanges, tryvium ensures that all necessary information is shared efficiently, contributing to quicker and more effective resolution of issues.

tryvium offers an integrated UI within Microsoft Teams, eliminating the need for agents to switch between multiple windows. This unified interface provides access to Customer 360, Agent 360, KB resources, and chat conversation details all in one place. By consolidating these features into a single view, tryvium enhances agent efficiency, simplifies workflow, and streamlines access to essential information, leading to improved support interactions and productivity.

Co-Pilot integration in tryvium acts as a real-time companion for agents, streamlining the process of retrieving knowledge and relevant information. It simplifies access to suggestions, best offers, and critical data, enhancing agents' ability to provide informed and efficient support. By serving as an interactive assistant, Co-Pilot boosts agent productivity and improves overall customer service interactions.

tryvium’s summarization feature automatically generates a concise summary of key points or takeaways from customer interactions, such as calls or chats. This capability provides a quick and clear overview of the interaction, highlighting important details and outcomes. By offering these summaries, tryvium helps agents and supervisors efficiently review and manage customer interactions, ensuring that critical information is easily accessible for follow-ups and decision-making.

tryvium’s real-time voice transcription feature converts spoken words into text during a call, enabling advanced analytics and real-time assistance. This technology provides immediate access to conversation content, facilitating prompt responses and detailed analysis. By transcribing calls as they happen, tryvium enhances the support process, allowing agents to better understand and address customer needs while capturing valuable insights for continuous improvement.

tryvium provides supervisors with a real-time KPI dashboard featuring dynamic widgets populated with up-to-the-minute information. This dashboard allows supervisors to monitor key performance indicators effectively and swiftly identify any anomalies or issues. By offering a comprehensive, real-time view of performance metrics, Tryvium enables proactive management and prompt response to any operational concerns.

tryvium enables admins and supervisors to view and monitor both agent connect and self-service chat sessions through the Live Sessions dashboard. This real-time monitoring capability allows them to oversee ongoing interactions and perform supervisory actions as needed. By providing a live view of chat sessions, Tryvium helps ensure quality control, facilitates timely interventions, and supports effective management of the support team.

tryvium’s analytical dashboard delivers insights derived from historical data collected over time, offering supervisors a comprehensive view of performance trends and metrics. This dashboard provides valuable analytical insights, enabling supervisors to assess long-term performance, identify patterns, and make data-driven decisions. By leveraging historical data, Tryvium helps supervisors enhance operational strategies and improve overall support effectiveness.

tryvium's real-time negative sentiment notification feature alerts supervisors to low-sentiment conversations through InteliSense. Supervisors receive immediate notifications both in the Live Sessions section of the dashboard and via alerts from the bot. This functionality allows supervisors to quickly address any issues, intervene as needed, and ensure that customer concerns are managed promptly, enhancing the overall support quality and customer satisfaction.

tryvium offers real-time anomaly notifications by sending platform alerts to designated supervisors based on predefined thresholds. These alerts are triggered when anomalies are detected, allowing supervisors to quickly address potential issues and take corrective actions. This proactive approach helps maintain operational efficiency and ensures that any irregularities are promptly managed.

tryvium allows supervisors to configure and modify queues and skill groups on the go. Supervisors can make adjustments to each skill group individually, tailoring them to specific requirements and setting different threshold metrics as needed. This flexibility ensures that skill groups and queues are optimized for performance and aligned with operational goals, enabling more effective management of resources and support processes.

tryvium’s feedback module captures user opinions through descriptive text, including their sentiments and ratings of the service received from agents. This real-time feedback mechanism provides valuable insights into customer experiences, allowing for immediate updates and assessments. By collecting and analyzing this data, tryvium helps improve service quality and supports continuous enhancement of customer interactions.

tryvium’s survey component within the Feedback module collects user input through descriptive text, capturing their sentiments and ratings of the service received from agents. This real-time feedback system allows for immediate updates, providing a dynamic view of customer experiences and satisfaction. By leveraging this data, tryvium enables continuous improvement in service quality and supports better decision-making based on user insights.

Customized sound alerts in tryvium can be configured to notify supervisors of specific anomalies or important events. These alerts use distinctive sounds to capture the supervisor's attention, ensuring that critical issues or irregularities are promptly addressed. By tailoring sound alerts to different types of anomalies, tryvium enhances real-time monitoring and facilitates quick response to operational concerns.

Queue Wait Timeout refers to the maximum duration an end-user can remain in a queue before being connected to a live agent. This timeout period is configurable by the Queue Supervisor or tryvium Admin. If the end-user's wait time exceeds this predefined threshold, the session will be automatically disconnected. This setting helps manage queue efficiency, ensure timely responses, and prevent excessive wait times for users.

tryvium administrators can configure the bot and its various feature settings individually through the tryvium admin console. This capability allows for tailored adjustments to the bot’s functionalities, including its interactions, workflows, and integrations, ensuring that the bot operates effectively according to the specific needs and requirements of the organization.

The Input Idle Timeout notification feature in tryvium allows for the configuration of idle time limits for both end-user and agent input on a per-skill group basis. This means that each skill group can have its own specific timeout settings, ensuring that interactions are managed according to the needs of different support areas. If either party remains inactive beyond the configured timeout period, notifications can be triggered to prompt action or handle idle sessions appropriately.

The Translation Assistant feature in tryvium allows for the replacement of specific text with pre-configured text after translation. Additionally, it enables the masking of certain words or phrases from being translated. This functionality ensures that sensitive or predefined terms are handled appropriately during the translation process, maintaining both accuracy and confidentiality in multilingual interactions. ​

Once a chat or voice session is routed to a live agent in tryvium, the primary agent has the capability to invite another agent to join the live chat or call for additional assistance. This feature facilitates collaboration and ensures that complex or specialized issues can be addressed more effectively by bringing in additional expertise or support as needed.

In tryvium, once a chat is routed to a live agent, the agent has the ability to transfer the chat to another agent within the same or a different skill group. Additionally, the limit on the number of chat transfers per session can be configured to manage the complexity and flow of the support process. This feature ensures that chats can be directed to the appropriate resources or expertise as needed while maintaining control over transfer policies.

In tryvium, supervisors can designate experienced agents within a skill group as priority user handling agents. These agents are specifically assigned to manage high-priority or proprietary users, ensuring that they receive specialized and attentive support. This approach enhances the end-user experience by leveraging the expertise of seasoned agents for handling critical or valued customer interactions.

In tryvium, the admin console allows for the assignment of access level permissions for supervisors. These permissions can control various aspects of agent management, including monitoring, reporting, and configuration settings. By defining access levels, administrators ensure that supervisors have the appropriate permissions to effectively oversee and support their teams, enhancing operational control and security.

In tryvium, user access and privilege levels for supervisors can be configured through the admin console. This feature allows administrators to set specific permissions and access rights, ensuring that supervisors have the appropriate level of control and visibility over system features, user management, and operational functions. This structured approach helps maintain security and ensures that each supervisor can perform their duties effectively within their defined scope of access.

In Tryvium, supervisors have the ability to manage web sessions by viewing user actions through the admin console. This functionality allows them to monitor and review user activities in real-time, helping to identify any deviations or issues that may arise. By providing visibility into web sessions, Tryvium enables supervisors to ensure compliance, address problems promptly, and maintain overall system integrity.

In tryvium, Visual IVR (Interactive Voice Response) menus can be created, edited, and configured through the admin console. Each Visual IVR menu can be defined as a routing queue, with the capability to create multiple child queues under a parent queue. This hierarchical structure allows for a detailed and organized menu system, enhancing the user experience by efficiently directing callers to the appropriate resources or agents based on their selections. ​

The Reporting module in tryvium allows supervisors to view and manage various metrics such as Chat Sessions, Agent Productivity, Skill Group performance, Customer Feedback, Chat Invite Back statistics, and Schedule Reports. Daily cumulative reports can be generated and formatted in CSV and XLSX formats. These reports can be sent to recipients via email or shared through file-sharing locations such as OneDrive and SharePoint, ensuring comprehensive and accessible data analysis and distribution.

The Cognitive Layer in tryvium, which is responsible for understanding and interacting with end-users, can be configured by supervisors or admins. tryvium includes an out-of-the-box connector for Microsoft LUIS (Language Understanding Intelligent Service), allowing for advanced natural language processing and understanding. This integration facilitates the development of more intuitive and responsive interactions by leveraging Microsoft's AI capabilities.

tryvium supervisors have the ability to control access to the bot by whitelisting specific domains. This means they can restrict or allow both agents and end-users to interact with the bot only from the specified domains listed in the whitelist. This feature enhances security and ensures that only authorized users from approved domains can access the bot.

In tryvium, features are offered as individual subscriptions according to the chosen plan. This structure helps customers easily understand which features are available in their specific version of tryvium. By clearly delineating the features included in each subscription, tryvium ensures that customers can effectively leverage the capabilities they have access to, enhancing their overall user experience.

tryvium offers out-of-box integrations with Microsoft QnA Maker, ServiceNow, and Jira to meet various customer needs. These integrations enhance tryvium's knowledge management capabilities by seamlessly connecting with established knowledge bases and issue-tracking systems. This allows for efficient information retrieval and streamlined workflows, improving overall productivity and customer support.

tryvium supports out-of-box connectors for various IT Service Management (ITSM) tools, including ServiceNow, Remedy Force, BMC Remedy, BMC Remedy Helix, Ivanti, Zendesk, JIRA Service Desk, and Cherwell. These connectors can be customized to align with the specific business needs of customers, ensuring seamless integration and enhancing the efficiency of IT service management processes.

Streamline user provisioning in tryvium by creating new accounts and assigning or removing them from relevant security groups in Active Directory through automated workflows. This process simplifies account management, ensuring efficient and secure user access control.

tryvium's Natural Language Understanding (NLU) leverages advanced algorithms to match users with the most suitable machines based on their specific needs and resource requirements. By analyzing user input and system parameters, tryvium ensures that each user is allocated a machine that meets their operational demands, optimizing performance and resource utilization. This intelligent allocation process helps streamline workflows, enhance efficiency, and ensure that users have the right tools for their tasks.

Generates automated reports that provide a comprehensive summary of computer health, potential issues, and actionable recommendations. Using advanced natural language processing, this feature interprets and presents complex data in an easy-to-understand format, helping you quickly assess system performance and identify areas for improvement.

Effortlessly create and manage virtual servers on Amazon's cloud platform (EC2) by following simple instructions. This process streamlines the setup of scalable computing resources, enabling you to deploy virtual machines (instances) with varying configurations to meet your specific workload requirements. By automating instance creation, you can efficiently manage and scale your cloud infrastructure, optimize performance, and reduce the time and complexity associated with manual server management.

tryvium supports out-of-box connectors for Salesforce and Dynamics 365 (D365), facilitating seamless integration with these CRM platforms. Additional CRM integrations are scheduled to be added soon, expanding your options for connecting and synchronizing customer data across systems.

Identifies and removes Personally Identifiable Information (PII) from call transcripts or recordings before storage. This process ensures compliance with data privacy regulations by safeguarding sensitive information and protecting user privacy.

Expands on the co-pilot concept to specifically assist administrators within tryvium. It provides functionalities such as monitoring agent performance, managing resources, and automating routine tasks. This enhances efficiency and streamlines administrative workflows, allowing admins to focus on strategic decision-making and improve overall system management.

Utilizes Artificial Intelligence (AI) to personalize customer journeys within tryvium. This involves tailoring offers, recommending next steps, and dynamically adjusting interaction flows based on real-time customer behavior and needs. AI-driven insights help create more relevant and engaging experiences, enhancing customer satisfaction and optimizing the overall interaction process.

A dedicated tool within tryvium for managing marketing or outreach campaigns. It allows you to create targeted campaigns, send automated messages, and track campaign performance. With features for segmentation, scheduling, and analytics, Campaign Manager helps streamline marketing efforts and optimize engagement strategies.

Utilizes historical data and AI to predict future customer behavior or needs. tryvium uses predictive analytics to suggest relevant products or services to customers during interactions or identify potential areas for improvement.

Provides functionalities for evaluating the quality of customer interactions within tryvium. This includes analyzing call recordings, assessing agent performance metrics, and conducting sentiment analysis to ensure customer satisfaction and adherence to service standards. The Quality Audit tool helps maintain high-quality interactions, identify areas for improvement, and uphold consistent service excellence.

The tryvium bot notifies end-users about the expected wait time in the queue before they are connected to a live agent. This feature helps manage user expectations and enhances the overall customer experience by providing clear and timely information about anticipated wait times.

If end-users are unable to connect with an agent while waiting in the queue, they can request to receive a chat from the agent once they become available. This feature allows users to opt for a follow-up conversation, ensuring they get the support they need without having to remain in the queue.

The tryvium bot automatically detects and responds in the language used by the end-user when initiating a chat. Additionally, end-users have the flexibility to switch languages mid-conversation, allowing for a more personalized and comfortable interaction experience.

End-users are kept well-informed through messages from tryvium that provide updates on any changes during a chat conversation with the bot or agent. These system messages ensure users are aware of the current status and any relevant information, enhancing transparency and improving the overall communication experience.

Empower users to easily reset their passwords through a self-service process, automated with Power Automate. This feature streamlines the password recovery process, enhancing security and user convenience by allowing individuals to reset their passwords without needing direct support intervention.

Automate software deployment and removal, ensuring that users have the right tools without manual intervention. Powered by Power Automate, this feature streamlines the installation and uninstallation process, reducing administrative overhead and ensuring consistent software management across your organization.

Automate the process of clearing browser cache to improve browsing performance and resolve website loading issues. Powered by Power Automate, this feature ensures that users maintain optimal browser performance without manual intervention, enhancing overall user experience and efficiency.

tryvium's Natural Language Understanding (NLU) interprets user intent to automate the archiving of emails in Outlook. This feature streamlines email management by automatically organizing and archiving messages based on user requests, enhancing productivity and maintaining a clutter-free inbox.

tryvium's Natural Language Understanding (NLU) interprets user intent to automate the repair or creation of new Offline Storage Files (OST) in Outlook. This feature streamlines the management of OST files, addressing issues and setting up new files as needed, thereby enhancing email reliability and user productivity.

Troubleshoot and resolve OneDrive synchronization problems through natural language interactions directly within tryvium's self-service platform. This feature allows users to address sync issues efficiently by providing guided solutions and support, enhancing the overall user experience and ensuring seamless file access and management.

Implement automated file backups to a secure location, ensuring important data is protected and recoverable in case of accidents. This feature safeguards against data loss by regularly creating backups, allowing for quick recovery and maintaining data integrity.

Integrate image recognition capabilities within tryvium to extract and analyze information from visual data through Microsoft Teams. This feature enables automated processing and interpretation of images, enhancing data management and decision-making by leveraging visual insights directly in your collaboration platform.

tryvium leverages Natural Language Understanding (NLU) to interpret user queries and provide real-time updates on the status of their support tickets. This feature ensures users receive timely and accurate information about their tickets, enhancing transparency and improving the overall support experience.

Automate the management of background processes on user machines by starting, stopping, or restarting Windows services through Power Automate. This feature streamlines system administration, ensuring efficient control over services without manual intervention.

Automate the configuration of user-specific environment variables for applications through Power Automate. This feature simplifies the management of environment settings by allowing for seamless addition, modification, or removal of variables, ensuring optimal application performance and user customization.

Automate the process of turning on or off optional Windows functionalities through Power Automate. This feature allows for efficient management of system features, ensuring that users have access to necessary tools while streamlining administrative tasks.

Automate the process of adding, modifying, or removing core Windows settings stored in the registry through Power Automate. This feature facilitates efficient management of system configurations and preferences, allowing for streamlined adjustments to Windows settings without manual intervention.

Automate the cleanup of storage space by removing temporary files through Power Automate. This feature helps maintain system performance and free up disk space by regularly clearing out unnecessary files, ensuring an optimized and efficient computing environment.

Automate notifications to users when their passwords are nearing expiration, based on a time limit configured through Power Automate. This feature ensures users receive timely reminders to update their passwords, enhancing security and reducing the risk of account lockouts.

Automate the retrieval of information about the user's network connection, such as WiFi strength and IP address, through Power Automate. This feature provides users with up-to-date network status, aiding in troubleshooting and optimizing connectivity issues.

Automatically deploy software based on a user's role specified in Azure AD through Power Automate. This feature ensures that users receive the appropriate applications tailored to their role, streamlining software provisioning and enhancing operational efficiency.

Automate the resetting of the list of translated website addresses to improve internet browsing performance through Power Automate. This feature helps resolve DNS-related issues and enhances browsing speed by clearing outdated or incorrect DNS entries.