Reimagine the Customer Experience

Unlock the transformative potential of tryvium, the Microsoft Teams based Cloud Contact Center Solutions designed to supercharge your support team and enhance both employee and customer experiences. Leveraging the cutting-edge capabilities of AI, our platform revolutionizes the way support is delivered by enabling robust self-service features and providing agents with intelligent tools that ensure unparalleled service quality. With tryvium, you’ll gain deep, actionable insights that empower continuous optimization of your operations, boosting overall satisfaction and driving significant business outcomes.

Trusted by leading brands Across the globe

CLOUD-BASED CONTACT CENTER

Enhance your Customer Experience Platform and boost customer satisfaction with tryvium.

Experience the future of customer service – trusted by over 150+ leading businesses. Join the tryvium revolution and transform your contact center into a customer experience powerhouse. See the difference for yourself and elevate your brand to new heights.

COPILOT AUTOMATION

Copilot, Power Automate and tryvium: Your IT Service Desk Boosters

Microsoft’s innovative tools offer a comprehensive solution for IT service desks. Copilot’s AI –powered orchestration streamlines operations, Power Automate automates tasks, and tryvium enhances customer engagement. Together, they empower IT teams to deliver efficient, secure, and customer-centric support.

Lightning-Fast Implementation: Launch tryvium in just four weeks with minimal setup requirements, ensuring a swift transition and quicker time-to-value.

Enhanced ROI: Benefit from our cost-effective, pay-as-you-go pricing model. Maximize your existing Azure infrastructure investments to amplify returns without substantial upfront costs.

Dynamic Scalability: Adapt to evolving business needs with ease. Update your agent capabilities and expand features instantly, ensuring your contact center always meets demand without delay.

In-Depth Insights: Harness real-time analytics to enhance agent productivity and customer interactions. Pinpoint opportunities for automation and continuous improvement, driving efficiency and better decision-making.

Robust Integrations: Simplify operations with over 100 native integrations to top ITSM platforms such as ServiceNow and Zendesk, enhancing workflow continuity and service delivery.

Continuous Innovation: tryvium platform is powered by AI to get instant support for your customers, immediate answers for agents, and real-time AI insights for leaders. Adapt latest AI-generated responses derived from the conversation’s data or your company’s trusted knowledge base.

With tryvium, not only do you equip your team to deliver the modern experiences users demand, but you also position your organization to realize significant returns on investment through streamlined operations, strategic resource utilization, and continuous service enhancement.

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HOW WE IMPACT

Achieve 4x ROI with tryvium

Boost Customer Service Efficiency with AI-Powered Routing and Agent Support

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AI-Driven Routing: Get Users to the Right Agent – Fast

tryvium’s intelligent routing engine leverages AI and machine learning to analyze user queries and route them based on priority, intent, language, sentiment, abrupt disconnects, anomaly and sentiment.

150+ prebuilt use cases

Empower Self-Service & Reduce Costs with Virtual Assistant

Prebuilt virtual assistant delivers near human conversational. Easily train it with your FAQs & knowledge for personalized responses. Built-in translation removes language barriers. Connect FAQs & SharePoint for a comprehensive knowledge base.

Deflect - 45% of tickets

Boost Agent Efficiency by 50% with tryvium's Microsoft Teams-Based Agent Console

Agents work in Microsoft Teams to provide chat, voice, video support leveraging Microsoft Teams collaboration tools. Integrated knowledge base & ITSM empower agents with right info for all tickets. AI agent assistance & language translation improves efficiency.

Advanced Admin Console:
Manage Everything in Minutes

Instantly configure bots, add/remove agents, and set up queues & skills. Save supervisors 30-40% of time for effortless scaling & achieving SLAs.

Supervise in Real-Time with actionable insights

Monitor conversations in real-time with chat monitoring. Get notified of negative sentiment and priority users in queues. Reduce churn and conflicts with actionable insights.

PowerBI Integration

Integration

tryvium has in-built integrations with Dynamics, SNOW, BMC Remedy, Ivanti, Cherwell and Zendesk, and more.

Who we impact

Empower Every Interaction

A Streamlined Experience for Agents, Supervisors & Customers

Customers

Agents

Supervisors

Customers

Agents

Supervisors

Build Your Ideal Customer Journey: Customizable Features Powered by AI

Our platform offers a comprehensive suite of features that you can configure to fit your specific needs. Leverage built-in AI to automate tasks, personalize interactions, and streamline customer journeys.

Jenie – Conversational Virtual Assistant

Knowledge Bot, Guided Steps, End-Point Automation | Collect Feedback

Human Like Conversation

Natural Language understanding

Channels

Teams Chat, Teams Voice, Web Chat, SMS, WhatsApp for Business

Multi Lingual

Support for 100+ Languages, Real time chat translated to user language, Convert Language to stored chat transcript

Visual IVR

Configurable IVR menus, Instant Menu reflection on screen

Routing Capabilities

Round Robin, Priority Routing, Intent Based Routing

Collaboration

Conference with Multiple Agents, Screen share with user, Share Attachments, Chat to Voice Switch Chat back scheduling

Agent Console

User 360 Information, Manage Tickets, Agent Metrics Dashboard, Eliminates toggling multiple screens Snippets & Canned Messages

Advanced Management Console

User Mgmt, Bot Mgmt, Queue Creation, Skill Creation, Agent Mgmt, Real-time chat monitoring, Holiday Mgmt, Force Routing, Manage System Messages, Configurations

Reporting & Analytics

Real-time Dashboard, Downloadable & Scheduled Reports, Metrics Dashboard, Sentiment Analysis

Notifications and Alerts

Realtime Sentiment Alerts, Personal Data Masking, Bad Language Alert, Threshold based SLA Alerts, Detect Anomaly in tickets and user contacts

tryvium works with
your favourite tools

Get a unified view, save time, and reduce admin effort by connecting tryvium with your ITSM, existing tools, and infrastructure. This enables you to deliver seamless omnichannel customer journeys with ease.

Latest Insights & Resources

Explore ebooks, guides, webinars, and use cases to learn how tryvium can help you:

Get Started in 3 Easy Steps

Discovery Call Schedule a discovery calls with our experts to discuss your needs and goals.

Solution Creation We'll work with you to design a customized solution tailored to your use case.

Implementation & Adoption Our team handles implementation, training, and ongoing support to ensure your success.

Complete CX Offerings

Reimagine the Customer Experience

Enhance your Customer Experience Platform and boost customer satisfaction with tryvium.

Copilot, Power Automate and tryvium: Your IT Service Desk Boosters

Achieve 4x ROI with tryvium

Boost Customer Service Efficiency with AI-Powered Routing and Agent Support

AI-Driven Routing: Get Users to the Right Agent – Fast

150+ prebuilt use cases

Empower Self-Service & Reduce Costs with Virtual Assistant

Deflect - 45% of tickets

Boost Agent Efficiency by 50% with tryvium's Microsoft Teams-Based Agent Console

Advanced Admin Console:
Manage Everything in Minutes

Supervise in Real-Time with actionable insights

PowerBI Integration

Integration

Empower Every Interaction

A Streamlined Experience for Agents, Supervisors & Customers

Get Fast Support, Your Way – With self-service powered with AI or Live Agents

Resolve Issues Faster and Deliver Exceptional Service

Empower Your Contact Center with Real-Time Insights and Actionable Controls

Build Your Ideal Customer Journey: Customizable Features Powered by AI

Jenie – Conversational Virtual Assistant

Human Like Conversation

Channels

Multi Lingual

Visual IVR

Routing Capabilities

Collaboration

Agent Console

Advanced Management Console

Reporting & Analytics

Notifications and Alerts

tryvium works with
your favourite tools

Latest Insights & Resources

Get Started in 3 Easy Steps

Sign Up

Talk to our experts

Complete CX Offerings

Reimagine the Customer Experience

Enhance your Customer Experience Platform and boost customer satisfaction with tryvium.

Copilot, Power Automate and tryvium: Your IT Service Desk Boosters

Achieve 4x ROI with tryvium

Boost Customer Service Efficiency with AI-Powered Routing and Agent Support

AI-Driven Routing: Get Users to the Right Agent – Fast

150+ prebuilt use cases

Empower Self-Service & Reduce Costs with Virtual Assistant ​

Deflect - 45% of tickets

Boost Agent Efficiency by 50% with tryvium's Microsoft Teams-Based Agent Console

Advanced Admin Console: Manage Everything in Minutes

Supervise in Real-Time with actionable insights

PowerBI Integration

Integration

Empower Every Interaction

A Streamlined Experience for Agents, Supervisors & Customers

Get Fast Support, Your Way – With self-service powered with AI or Live Agents

Resolve Issues Faster and Deliver Exceptional Service

Empower Your Contact Center with Real-Time Insights and Actionable Controls

Build Your Ideal Customer Journey: Customizable Features Powered by AI

Jenie – Conversational Virtual Assistant

Human Like Conversation

Channels

Multi Lingual

Visual IVR

Routing Capabilities

Collaboration

Agent Console

Advanced Management Console

Reporting & Analytics

Notifications and Alerts

tryvium works with your favourite tools

Latest Insights & Resources

Get Started in 3 Easy Steps

Sign Up

Talk to our experts

Empower Self-Service & Reduce Costs with Virtual Assistant

Advanced Admin Console:
Manage Everything in Minutes

tryvium works with
your favourite tools